Gaming should always be entertainment, never a source of stress or financial harm. At yyrr, we are committed to promoting safe, responsible gambling practices and providing the tools you need to stay in control of your gaming activity.
yyrr operates as a licensed and regulated online gaming platform serving over 2 million Indonesian players across casino games, live sports betting (including BRI Liga 1, the EPL, La Liga, and international fixtures), and traditional lottery services including togel (Indonesia's traditional numbers lottery). While we strive to deliver an entertaining and rewarding experience, we recognize that for a small percentage of players, gaming can transition from recreation to compulsion.
Responsible gaming is not an optional add-on at yyrr — it is woven into the fabric of our platform design, our operational policies, and our customer support approach. We provide comprehensive tools that empower you to set your own boundaries, track your activity, and seek help if you need it. This page outlines the specific measures yyrr has implemented to protect players and the resources available to you if you are concerned about your gaming habits or those of someone you know.
Age Restriction: yyrr's platform is strictly for adults aged 21 years and above. Age verification is a mandatory component of our registration and KYC process. Any account found to belong to a person under 21 will be immediately suspended, all associated funds will be refunded (less any winnings, which will be forfeited), and the account holder's data will be flagged to prevent future re-registration. If you are a parent or guardian and suspect your child has accessed yyrr, please contact our support team immediately at [email protected].
Problem gambling — sometimes referred to as gambling addiction, compulsive gambling, or gambling disorder — is characterized by an inability to control gambling behavior despite negative personal, financial, or social consequences. Early recognition is critical to effective intervention. If you answer "yes" to one or more of the following questions, it may be time to reassess your relationship with gaming:
Do you spend more time or money on gaming than you originally intended?
Have you borrowed money or sold possessions to fund your gaming activity?
Do you feel restless, irritable, or anxious when you try to cut back on gaming?
Have you lied to family members or friends about the extent of your gaming?
Do you gamble to escape problems, relieve stress, or cope with negative emotions?
After losing, do you return quickly to "chase" your losses?
Has gaming caused problems in your work, education, or personal relationships?
Do you rely on others to bail you out of financial difficulties caused by gaming?
If multiple warning signs resonate with you, we strongly encourage you to reach out for professional support. Problem gambling is a recognized behavioral health condition, and effective treatment options are available. You do not need to face this alone.
yyrr provides a suite of player-protection tools designed to help you maintain control over your gaming activity. All tools are accessible through your account dashboard or by contacting our 24/7 support team. There is no judgment and no penalty for using these features — they exist to serve you.
Set daily, weekly, or monthly deposit limits in Indonesian Rupiah (IDR). Once a limit is reached, the system will block additional deposits until the next period begins. Limits can be reduced immediately or increased after a 24-hour cooling-off period.
Configure optional session time alerts that notify you after a specified duration of continuous play (e.g., 1 hour, 2 hours, 4 hours). Use these reminders to take breaks and maintain awareness of time spent on the platform.
Take a short break from gaming by activating a time-out for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place bets. Time-outs are immediate and cannot be reversed until the period expires.
Self-exclusion is a formal commitment to stop gaming for a minimum period of 6 months, 1 year, or permanently. Once activated, your account will be locked, you will not receive marketing communications, and you will not be able to create a new account during the exclusion period. Contact [email protected] to request self-exclusion.
Access detailed reports of your deposit, withdrawal, and wagering activity. Download transaction statements in PDF format for any date range. Reviewing your history can help you identify patterns and make informed decisions about your gaming behavior.
Unsubscribe from promotional emails and bonus notifications at any time. Managing marketing exposure can reduce temptation and support your commitment to responsible gaming. Adjust your preferences in your account settings or contact support.
To activate any of these tools, log in to your yyrr account and navigate to the Responsible Gaming section of your account dashboard, or contact our 24/7 customer support team via live chat or email at [email protected]. Our agents are trained to handle responsible gaming requests with sensitivity and confidentiality.
If you believe your gaming has become problematic, professional support is available. Problem gambling is a treatable condition, and reaching out for help is a sign of strength, not weakness. The following resources provide confidential counseling, treatment referrals, and peer support for individuals affected by gambling-related harm:
A global fellowship of individuals who share experiences and support one another in recovery from gambling addiction. GA uses a 12-step program and holds meetings worldwide, including online sessions accessible from Indonesia.
GamCare provides free information, advice, and support for anyone affected by problem gambling. Their website offers self-assessment tools, online forums, and access to trained counselors via live chat.
A global service offering free practical advice and emotional support to anyone affected by problem gambling. Gambling Therapy provides online chat, forums, and email support in multiple languages, including English.
A UK charity offering free, confidential support and treatment for problem gamblers and their families. BeGambleAware's website includes educational materials, self-help tools, and a directory of accredited treatment providers.
If you are experiencing difficulties with your gaming behavior and need immediate assistance configuring responsible gaming tools or closing your account, our support team is here to help — 24 hours a day, 7 days a week. Indonesian-speaking agents are available at all times (WIB, WITA, and WIT time zones).
Email: [email protected]
Subject Line: Use "Responsible Gaming Assistance" for priority routing
Response Time: Urgent responsible gaming requests receive priority handling, typically within 1 hour
All communications regarding responsible gaming concerns are treated with strict confidentiality and handled by specially trained staff members.
yyrr takes the protection of minors extremely seriously. Online gaming is strictly prohibited for individuals under the age of 21, and we implement multiple safeguards to prevent underage access:
For Parents and Guardians: If you are concerned about your child's access to online gaming platforms, consider implementing parental control software on shared devices, reviewing browser history and banking transactions regularly, and discussing the risks and legal restrictions of underage gambling openly with your child. If you believe your child has registered an account on yyrr, contact us immediately at [email protected] with the subject line "Underage Account Report" so we can take swift action.
All yyrr customer service agents and operational staff complete mandatory responsible gaming training. This training equips our team to:
yyrr maintains a zero-tolerance policy for any employee conduct that encourages reckless gaming, undermines responsible gaming measures, or fails to respect a player's self-exclusion or limit-setting requests.
A commitment to player welfare is not just good ethics — it is essential to building a sustainable, trusted gaming community that benefits everyone.
Every player who joins yyrr deserves access to clear information, effective tools, and professional support to maintain healthy gaming habits. Protecting players protects our platform's integrity.
Problem gambling can lead to financial distress, relationship breakdowns, mental health challenges, and even suicide. Early intervention and accessible support reduce these tragic outcomes.
Responsible gaming tools give you transparent visibility into your own behavior. Activity history, session reminders, and deposit limits empower informed choices rather than impulsive bets.
As a licensed and regulated platform, yyrr is legally obligated to implement responsible gaming measures. Compliance protects both players and the platform's operating license.
yyrr follows internationally recognized responsible gaming standards developed by organizations like the Global Gambling Guidance Group and the Responsible Gambling Council.
A healthy player community built on entertainment, not addiction, creates a more positive, sustainable environment for everyone — from casual players to dedicated sports bettors.
Explore our full Terms & Conditions to understand your rights and responsibilities as a yyrr Member, review our Privacy Policy to learn how we protect your personal data, or visit our FAQ page for answers to common questions.